Child Safety Standards

Our commitment

Framee is operated by Tigerbyte Solutions. We maintain these standards to comply with applicable child safety laws, with Google Play's Child Safety Standards policy, and with the Apple App Store Review Guidelines.

What is prohibited

The following are banned on Framee and will result in enforcement action:

• Child sexual abuse material (CSAM) — any visual depiction of sexually explicit conduct involving a minor.
• Sexualization of minors — content that depicts, describes, or presents a minor in a sexualized manner, including AI-generated, illustrated, or computer-rendered depictions.
• Grooming and solicitation — contacting or attempting to contact a minor for sexual purposes, or soliciting sexual content from a minor.
• Sextortion — threatening to expose intimate imagery of a minor to coerce them.
• Trafficking and facilitation — advertising, recruiting for, or otherwise facilitating the sexual exploitation of a minor.
• Off-platform coordination — using Framee to link to, advertise, or direct users toward CSAE material hosted elsewhere.
• Prompting for prohibited output — attempting to use Framee's AI generation tools to produce any of the above.

Age requirements

Framee requires all account holders to be 13 years of age or older, and older where local law sets a higher minimum age for consent to data processing. Users provide their date of birth during registration.

Accounts belonging to users under the minimum age are removed when identified. Accounts registered to minors are subject to additional restrictions: minors do not receive AI-generated profile avatars, and certain generation and discovery features are limited for them. If you believe a child under 13 holds an account on Framee, report it to support@framee.app and we will investigate and remove it.

How to report a child safety concern

Anyone can report content to us — you do not need a Framee account, and reports may be submitted from anywhere in the world.

In the app

Every post in the Framee feed can be reported directly:

1. Tap the … (more options) button on the post.
2. Select Report.
3. Choose the reason that fits — for child safety concerns, select Child safety concern.

The reported content is hidden from your feed immediately and the report is queued for review by our moderation team. You can also block any user from their profile to stop all contact and hide their content from you.

By email

To report a child safety concern outside the app — or to report an account, profile, or message rather than a post — email support@framee.app with a link to or screenshot of the content and any context you can provide. Mark the subject line Child Safety so it is routed and prioritized ahead of other support mail.

How we respond

Reports involving child safety are treated as our highest priority and are reviewed ahead of all other report categories. When we identify or receive a report of CSAE content, we:

• Remove the content from the service.
• Terminate the account responsible, and take action against related accounts operated by the same user.
• Preserve the evidence as required by law for the applicable retention period.
• Report to authorities — we submit reports of apparent child sexual abuse material to NCMEC's CyberTipline as required of US electronic service providers under 18 U.S.C. § 2258A, and cooperate with law enforcement and regional authorities in other jurisdictions as required by local law.

We respond to valid legal process from law enforcement agencies investigating child exploitation offenses, and will preserve account data on request pending such process.

Prevention

We work to prevent prohibited content from reaching the service in the first place:

• AI generation safeguards — prompts submitted to Framee's generation tools are filtered, and requests that violate our content guidelines are blocked before generation. Our upstream AI providers apply their own safety filters in addition to ours.
• Content guidelines at upload — all uploaded and generated content is subject to the content rules in our Terms of Service.
• User reporting and blocking — in-app reporting and blocking tools are available to every user, as described above.
• Account enforcement — we act against repeat and evasive violators, including accounts created to circumvent a prior termination.
• Minor account restrictions — accounts registered to minors have reduced feature access as described under Age requirements.

Point of contact

Framee maintains a designated point of contact for child safety matters. Law enforcement, regulators, platform partners, and members of the public may use these addresses.

Postal inquiries may be directed to Tigerbyte Solutions. For all other matters, see our Support page.

Related policies

These standards operate alongside our Terms of Service, which set out the full content rules for Framee, and our Privacy Policy, which explains how we handle personal data including data preserved or disclosed in connection with a child safety investigation.